Moving house energy supplier

Moving house involves many tasks, and managing your energy supply is a key one. Getting your energy sorted during this time can turn a potential hassle into an opportunity for better control and peace of mind.

When you're moving house, sorting out your energy should be simple. Fuse Energy makes switching straightforward, helping you get set up quickly in your new home. Click here to switch to Fuse Energy today.

Before you move: notifying your energy supplier

Planning ahead for your energy supply before moving is key to a hassle-free experience.

Giving notice to your current supplier

You should inform your current energy supplier of your move-out date. This ensures your account is closed correctly and you are not charged for energy used by the next occupants. Remember to provide a forwarding address so your final bill can be sent to you. If you are switching to Fuse Energy for your new home, we handle the notification process with your previous supplier, so you don't need to contact them directly.

If you are on a fixed-term tariff, check your contract for any exit fees that might apply if you leave early. Fuse Energy waives exit fees for fixed tariffs if you move home and stay with Fuse at your new address.

Understanding your final bill

Your energy supplier is legally obliged to send you a final bill, provided they have accurate meter readings. If you are in credit with your old supplier, they must refund you. Keeping a record of your final meter readings will help ensure the accuracy of this bill.

On moving day: meter readings and new accounts

Moving day is hectic, but taking accurate meter readings at both properties is vital for correct billing.

Taking final readings at your old property

On the day you move out, take final meter readings for both your gas and electricity at your old property. This ensures you are only billed for the energy you used up to your departure. It's a good idea to take a photograph of the meter readings, along with the date, as proof. If you are a Fuse Energy customer, you can submit these readings via the Fuse app or website, and we will forward them to your previous supplier.

Taking opening readings at your new property

As soon as you move into your new home, locate the gas and electricity meters and take opening readings. Just like with your old property, photograph these readings for your records. These readings will be used by the existing supplier at your new home to start your account accurately, preventing you from being charged for the previous occupant's usage.

Identifying your new home's energy supplier

You will automatically be placed on a 'deemed contract' with the existing energy supplier at your new property. To find out who this is, you can:

• Use the Find My Supplier website for gas by entering your postcode.
• For electricity, use the What's My Supplier? tool. Alternatively, you can use the Energy Networks Association (ENA) search tool to find your local Distribution Network Operator (DNO), who can help identify your supplier or assist with network issues.
• Look for any energy bills addressed to "The Occupier" that might have been left at the property.
• Ask your landlord or previous occupants.
• Check your smart meter's in-home display, as it might show the supplier's name.

After you move: managing your new energy supply

Once settled, it's time to actively manage your energy supply to ensure you're on the best possible tariff.

Setting up a 'deemed contract'

When you move into a new property and haven't arranged a new energy supplier, you'll automatically be placed on a 'deemed contract' with the existing supplier. This ensures a continuous supply of energy from day one. However, deemed contracts are typically based on the supplier's Standard Variable Tariff, which can be more expensive than other available deals. Ofgem regulations protect consumers on these contracts, ensuring fair terms until they choose a new supplier or tariff. You are not tied into a deemed contract and can switch away from it at any time without notice or termination fees.

Switching energy supplier for your new home

You have the right to switch energy suppliers at your new property, often immediately upon moving in. Switching can be a straightforward process, with your new supplier handling most of the transfer, typically within 5 working days. You do not need to contact your old supplier once you've initiated a switch with a new provider.

Comparing energy prices and tariffs

Comparing energy prices and tariffs is crucial to finding a deal that suits your needs and avoids overpaying on a deemed contract. Consider factors beyond just price, such as contract length, customer service ratings, and the type of tariff (e.g., fixed or variable). For example, understanding air source heat pump efficiency can help you make informed choices. Use reputable energy comparison websites to explore options.

The average UK home uses around 2,500 kWh of electricity and 9,500 kWh of gas per year, according to Ofgem's typical domestic consumption values (TDCVs)1 effective from 1 July 2026. Knowing these typical consumption values can help you compare tariffs more effectively.

Common questions about moving house energy

Moving can raise many questions about energy supply. Here are answers to some common concerns.

Can I switch energy supplier immediately?

Yes, you can switch energy supplier as soon as you become responsible for the property. There is no obligation to remain with the existing supplier on their deemed contract. Your new supplier will manage the switch, which usually takes around 5 working days.

What if I have a prepayment meter?

If your new home has a prepayment meter, contact the current supplier immediately. It is important to let them know you have moved in. While debt from previous occupants can exist, the Debt Assignment Protocol (DAP) allows prepayment meter customers to switch supplier even with outstanding debt, up to £500 per fuel, which the new supplier may agree to take on. This means debt is not automatically transferred to you. Avoid topping up the meter until you have spoken to the supplier and confirmed the account is in your name.

What if i'm in debt with my old supplier?

If you owe money to your old energy supplier, this can sometimes affect your ability to switch. Generally, if the debt is less than 28 days old, you can still switch, and the outstanding amount will be added to your final bill. However, if the debt is older, your supplier may prevent you from switching until it is cleared. Ofgem rules outline these protections for consumers.

Making your move an energy power play

Managing your energy during a house move isn't just about ticking boxes; it's an opportunity to take control and set up your new home with an energy supply that truly works for you.

Taking control with smart energy management

Choosing a forward-thinking energy supplier allows you to make a 'power play' by gaining capability over your new home's energy. Transparent information and tools, such as an intuitive app, can empower you to manage your energy effectively. This means understanding your usage, optimising your tariffs, and making informed decisions that put you in charge, rather than feeling dictated by the market. Understanding your air source heat pump running cost for example, can be part of this smart management.

The benefits of responsive support during your move

The complexities of moving house can be stressful, and energy setup is no exception. Having access to responsive customer support provides an invaluable safety net. This assistance ensures that expert guidance is always available, reducing stress and providing peace of mind as you navigate the intricacies of setting up your new home's energy supply. This level of support transforms a potentially anxious period into a confident start in your new property.

Moving home is a fresh start, and it's the perfect time to choose an energy supplier that puts you in control. Fuse Energy offers clear pricing, an intuitive app to track your usage, and responsive customer support to make your energy management simple. Switch to a smarter energy experience designed around your needs.

Ready to make your energy move? Click here to switch to Fuse Energy today. You can also find out more about our mission to make energy simple and sustainable by clicking here.