Key steps for moving home energy transfer

Moving home is a significant event, and ensuring your energy supply transfers smoothly is a crucial part of the process. Understanding the key steps and regulations can help you maintain a continuous, correctly billed energy supply.

When you are moving home, managing your energy should be straightforward. Fuse Energy simplifies the process, helping you transfer your supply with ease. Click here to get started with your new home's energy supply.

Before you move: planning your energy transfer

Effective planning before your move can prevent common issues such as incorrect final bills or delays in setting up your new energy account.

Notifying your current supplier (or letting Fuse handle it)

If you are moving home and switching your energy supply to Fuse Energy, we handle the transfer process with your previous supplier through industry systems. This means you do not need to contact them separately to notify them of your move. Your main responsibility will be to provide final meter readings.

However, if you are moving out of a property currently supplied by Fuse Energy, you can plan your move-out directly in the Fuse app up to two months in advance. If you are moving and not switching to Fuse, you should inform your current energy supplier of your move-out date as soon as you know it. This allows them to prepare your final bill and ensures you are not charged for energy used after you have left the property. Citizens Advice recommends giving at least 48 hours' notice, but more notice is generally better.

Reviewing your current energy contract

Review your current energy contract to understand its terms. If you are on a fixed tariff and moving home, it is important to know that if you choose to take your Fuse fixed tariff to your new property, no exit fee is charged. This exemption applies specifically when moving home and staying with Fuse Energy. This means if you are on a fixed tariff with Fuse and move home, you can continue with the same tariff type and end date at your new address. However, if your new property is in a different grid supply point (GSP) region, your unit rates and standing charges may differ, and these will be confirmed to you before the move. If you are on a fixed tariff with another supplier and are leaving them to switch to Fuse, or if you are leaving Fuse to switch to another supplier without moving home, exit fees may apply. Always check your contract's specifics to avoid unexpected charges.

Understanding meter readings

Meter readings are crucial for accurate billing at both your old and new properties. They record your energy usage at a specific point in time. Electricity readings are in kilowatt-hours (kWh), while gas readings are typically in cubic metres (m³) or cubic feet (ft³) before being converted to kWh. For more details on how to read your meter, you can refer to our guide on how to read your meter.

Moving day: ensuring a smooth energy transition

Moving day is hectic, but taking a few minutes to manage your energy supply can save you hassle later.

Taking final meter readings

On the day you move out of your old property, take a final meter reading for both your electricity and gas supplies. It is a good idea to take a photo of the meter readings with a date and time stamp as proof, in case of any disputes later. Submit these readings to your supplier as soon as possible. If you have a smart meter, this process should be automatic, but it is always wise to double-check.

Setting up energy at your new home

As soon as you move into your new home, locate the electricity and gas meters and take initial readings. Even if you plan to switch suppliers, you will initially be supplied by the existing provider at the property. Contact this supplier to register as the new occupant and provide your move-in readings. This ensures your billing starts accurately from your first day.

After you have moved: settling your energy account

Once you are settled, there are a few more steps to finalise your energy arrangements.

Your first bill and account management

Your first bill from your new supplier will be based on your initial meter readings. Review it carefully to ensure accuracy. With Fuse Energy, you can manage your new energy account directly through the app, providing transparency and control over your usage and billing. For a deeper dive into understanding the components of your bill, explore our article on understanding your energy bill.

What if you have credit with your old supplier?

If you had credit on your account with your previous supplier, it will not automatically transfer to your new account or supplier. You will need to contact your old supplier directly to arrange a refund to your bank account.

The 14-day cooling-off period explained

The 14-day cooling-off period allows you to cancel your new energy contract without incurring an exit fee. This period starts from the day you submit your switch request (when the contract is agreed), not from the day your energy supply actually starts. Since energy supply transfers in the UK typically complete within 5 working days under Ofgem's Faster Switching rules, your supply will usually begin well within this cooling-off window.

Fuse Energy: simplifying your home move

Fuse Energy aims to make your energy transfer effortless, removing one less thing to worry about during a stressful move.

Seamless energy transfer with Fuse

Fuse Energy simplifies the energy transfer process by handling communication with your previous supplier when you switch to us. You will not need to contact your old supplier directly to notify them of your move; Fuse manages this through industry systems. Energy supply transfers in the UK typically complete within 5 working days under Ofgem's Faster Switching rules. If a supplier fails to complete a switch within this timeframe, the customer is entitled to £40 compensation.

Fixed tariffs and no exit fees when moving

Fuse Energy offers customer-centric policies, including allowing you to carry over fixed tariffs to a new property without incurring exit fees. This means if you are on a fixed tariff with Fuse and move home, you can continue with the same tariff type and end date at your new address. However, if your new property is in a different grid supply point (GSP) region, your unit rates and standing charges may differ, and these will be confirmed to you before the move.

Support when you need it

Fuse Energy provides 24/7 human support to guide customers through any energy-related queries during their move. This ensures you have assistance whenever you need it, helping to clarify any aspect of your energy transfer or account management.

The average UK home uses around 2,500 kWh of electricity and 9,500 kWh of gas per year1. Understanding these figures can help you compare your usage and manage your energy costs effectively.

Managing your energy bills should be clear and easy to understand. Fuse Energy focuses on straightforward pricing, so you can see exactly what you are paying without unnecessary complexity. If you have a smart meter, you can view detailed usage data through the app or website, helping you understand how you can lower your bills. If you do not have a smart meter, Fuse Energy can upgrade your non-smart meter, completely for free. This can make it easier to track spending and make informed decisions about your energy use. Our 24/7 human support team is always on hand whenever you need help. Click here to switch to Fuse Energy today. Find out about our mission by clicking here.